We ship within 48 hours of receiving the order. You will be automatically notified as soon as your order has been shipped.
Orders above $65 qualify for free shipping with discount code FREESHIP65. Please note no other discount code including LoyalyTEA discount codes can be used while availing of the free shipping discount. Only one discount code per order is allowed.
Our preferred shipping methods and agencies
USPS: Generally for orders below 1 lb of shipping weight.
UPS: Mostly for orders above 1 lb shipping weight.
Residents of Rochester area have an in-store pickup option. You can pick up your order at our store located at 696South Avenue, Rochester, NY 14620 during our regular hours. Kindly wait for our email confirming your order is ready to pick up before coming to the store.
FREE RETURNS! US ONLY
We want you to be 100% satisfied with our teas and tea ware. If you are not, you can ask for a FREE RETURN! We will email you a return label and you can ship us back the item you have purchased within 14 days of purchase. Kindly return the tea in the shipping box that it was sent in.
*Samples are exempt from Free Return policy.
For customers outside the US
Because of higher international shipping costs our business currently cannot afford to extend this service to include you, as much as we would like to. If you are not sure, we suggest you order samples before buying a larger quantity of tea.