Returns, Refunds and Exchanges
We do our best to procure the best quality tea and teaware. If you are not satisfied with our products, please contact us within 30 days of purchase.
If quality is an issue, we will gladly make a refund to the original method of payment within 3 business days.
However, we cannot offer a refund if it is a matter of personal taste. If you are unsure about a tea, we encourage you try our 1 oz sample size and read customer reviews before ordering a larger amount .
We cannot accept returns of unsealed packages of tea for safety reasons.
We will happily exchange teaware for another color or size.
We will provide a free shipping label to exchange teaware or unopened tea packages.
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Our Return, Refund and Exchange policy currently applies only to our customers within the US.