We ship within 48 hours of receiving the order. You will be automatically notified as soon as your order has been shipped.
Our preferred shipping methods and agencies
USPS: First Class Mail (2-5 days), Parcel (2-9 days) and Priority (1-3 days). The first two are described as "Standard Shipping" at the time of checkout.
Orders weighing over 5lbs are shipped via UPS Ground. If you want UPS Expedited, please contact us.
Residents of Rochester area have "local pickup" option. You can pick up your tea at Leaf Tea Bar during our regular hours. We recommend picking up 24 hours after the order has been placed, just to make sure we have it ready.
FREE RETURNS! US ONLY
We want you to be 100% satisfied with our teas and tea ware. If you are not, you can ask for a FREE RETURN! We will email you a return label and you can ship us back the item you have purchased within 14 days of purchase. Kindly return the tea in the shipping box that it was sent in.
*Samples are exempt from Free Return policy.
For customers outside the US
Because of higher international shipping costs our business currently cannot afford to extend this service to include you, as much as we would like to. If you are not sure, we suggest you order samples before buying a larger quantity of tea.